The Future of Customer Satisfaction

According to the latest AWWA Journal, customer satisfaction is a big deal to customers of water utilities and their opinions about the service they receive.  Dr. Andrew Heath, Managing Director of Utilities Intelligence for J.D. Power & Associates, joins the Water Foresight Podcast to discuss J.D. Power's latest customer satisfaction results and the future of customer satisfaction within the world of water.  What is customer satisfaction?  What composes and drives customer satisfaction?  Do customers trust their water utilities?  What is the future of customer satisfaction for water utilities?  How can water utilities prepare today for the future of customer satisfaction?

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