Maria DeChellis joins the Water Foresight Podcast to discuss "The Water Customer of the Future: The Ethic of Affordability." How have water utilities responded to the Covid-19 pandemic? What are the impacts to financial and workforce issues? What can water utilities learn from a water disconnection moratorium? Were water utilities able to forecast the implications? What are the long-term implications of Covid-19 on affordability discussions both to the utility and the customer? Will this implicate new or different rate structures? How does AccessH2O provide a model or vision for the future of affordability? For Maria, it's not just a job, it's a calling.
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